Level 3 Certificate in Advice and Guidance

Who is it for?

To achieve this qualification you will be working directly with clients disseminating information, advice and some level of guidance. You will be:  

• working to clear guidelines in the practice of advice and guidance 
• working in designated advice and/or guidance organisations 
• providing information that is often interpreted by others.

What topics does the qualification cover?

• Establish communication with clients for advice and guidance: communicating with clients using a range of methods, minimising difficulties and barriers to communication.
• Support clients to make use of the advice and guidance service: identifying and providing accurate information to meet client’s needs, understand other services provided.
• Review own contribution to the service: reviewing own performance against development objectives, agree a personal development plan.
• Understand the importance of legislation and procedures: demonstrate understanding and compliance with legislation, codes of practice and organisational requirements. Use organisational systems to record interactions.

Plus a range of options to choose covering a variety of tasks and skills such as: negotiating on behalf of clients, managing a caseload, operating within networks, facilitating group learning and providing/maintaining materials for use in the service.

Programme structure

You will provide evidence of your work practice, including completing assignments, case studies, written accounts and providing work products. Evidence is uploaded to an e-portfolio which is available 24/7 on computers, tablets and mobile devices.

An Open University assessor will observe work-based practice on at least one occasion, assess evidence uploaded to the e-portfolio and provide developmental feedback.

You will have access through VQLearner Home to online resources specific to your qualification and links to suggested further study with The Open University.

Support will be provided throughout the qualification by the VQAC Learner Support Team.